Skagit Harley Davidson


1. Was your bike ready at the promised time?	yes no
2. Where your take-off parts offered for pick up at the same time your bike was ready?	yes no
3. Was your bike clean when you picked it up after service?	yes no
4. Was the requested/required maintenance and/or warranty work performed explained clearly?	yes no
5. If there was any deviation from original request for service (i.e. parts problem, additional deficiencies found, damage done to bike), were you phoned in a timely manner and kept up to date?	yes no
6. Was the final bill as quoted, or, were additions/exceptions as communicated, at the time of approval for go ahead?	yes no
7. Were your phone calls returned promptly?	yes no
8. Was your next service interval, or follow-up maintenance requirement, explained clearly to you?	yes no
9. Were you promptly attended to by service personnel upon your arrival, or if you had to wait because it was busy, did someone greet you and say, “We'll be right with you”?	yes no
10. Overall, are you satisfied with the work performed, and will you return to Skagit Harley Davidson?	yes no
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Last Update 3/10/09

1337 Goldenrod Road ~ Burlington, Washington 98233 Phone: 360 757-1515 FAX: 360-757-4859 toll free:1-888-HD-HOGGS
Skagit Harley-Davidson © Copyright 2010 - All Rights Reserved. Owners: Fred & Lorie Smith
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